FAQ

Ordering

To place an order, please follow these steps:

1. Select Item(s)

After finding an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart

If you changed your mind about an item and want to remove it, click on the cart icon on the top right of the page and click the "Remove" icon right of the product image.

3. Check Out & Confirm Order

Once you have all your preferred item(s) in the cart, click "Check Out."

Input your shipment information, payment method, and billing information. Click submit, an order number will be provided.

We accept Credit Card and Debit Card payments through our secure payment gateway. We currently accept:

Visa, Mastercard, American Express, Discover, Diners, ELO, JCB, Venmo, PayPal, Apple Pay, Google Pay, Shop Pay.

Yes, shipping is free for customers located within the continental U.S. If you are located outside the continental U.S. we can ship to you however there will be additional charges. At the moment we do not ship internationally.

Yes, we offer secured financing options through Shop Pay a partner of Affirm. Items eligible for financing will have an Shop Pay icon shown on the product page. For more info click the link About Shop Pay Financing.

Yes, we can process orders over the phone for you. Give us a call at 1-800-760-9107. Our business hours are 8:00 AM - 4:00 PM Monday - Friday PST.

Yes, your order # is your receipt. To better assist you down the line, it is important to keep your order #.

Shipping

Zip’r Mobility will send via email the tracking information when we have shipped your order. Orders placed before 3PM PST will generally be shipped out on the same day. Orders placed after 3PM PST will be shipped during the next business day.

When you purchase an item an order confirmation will automatically be sent out. This will contain the tracking number and carrier information. Go to the carriers webpage and enter the tracking number to see the estimated delivery of your order.

Orders generally arrive within 2-7 business days. Orders to Alaska and Hawaii may take a few additional days to deliver.

No, unfortunately at this time we are unable to ship items to P.O. boxes.

Unfortunately, we cannot change your shipping address after you submit your order. Orders are immediately processed for shipment when submitted, and our system can no longer retrieve or change them.

General

Scroll down to the bottom of our website and under customer service you will find a contact us button, or click here.

An unsubscribe link appears at the bottom of each email. Simply click the link to unsubscribe and change notification preferences.

Coupon codes can be applied to orders at checkout in the provided field below your order details.

Yes, Zip’r is proudly 100% American owned and based. We pride ourselves in offering quality Mobility Scooters and Electric Wheelchairs for our customers. Our company headquarters are 44027 SE Tanner Rd, Suite C, North Bend, WA 98045 USA.

Warranty Policy

Zip’r offers a 3-year frame to frame warranty in addition to a 1-year electronic warranty from date of purchase for our mobility scooters and electric wheelchairs.

Battery components and other wearable parts are not included under our warranty policy.

For the full warranty policy please refer to the Warranty Policy page.

Users must register mobility scooters and electric wheelchairs within 30 days of purchase date to enroll in our warranty.

Under the resources tab click Register Your Product. Fill out the corresponding information attached & click submit. An confirmation email will be sent.

If you do not receive a confirmation email within 30 minutes please submit the form again, or call us at 1-800-760-9107 for assistance.

Zip’r will repair or replace at our option to the original purchaser, free of charge, parts found to be defective in material and/or workmanship and covered under our warranty policy.

Unfortunately Zip'r Mobility does not repair mobility scooters and electric wheelchairs. However if you are in need of a repair our regional dealers would be more than happy to assist. Please check out our dealer repairs page for more details.

Returns

We accept returns on all products as long as they are within 60 days of purchase. Returned items must be unused, undamaged, and returned in its original packaging. For more in depth return policy information click here.

Returns must be made within 60 days of purchase. Returned items must be unused, undamaged, and returned in its original packaging.

Please contact our customer service representative either via email or telephone for detailed instructions.

To make a return, please contact us with your order number via phone or email. A customer service representative will assist you with the return process. All products require Return Authorization. Read more on our return policy here.

efore signing for a shipment, check all sides of the shipment, inspect all cartons for visible damage and verify that the quantity received is correct on the delivery receipt. Contact our customer service team immediately if you receive a damaged product/package.